DoubleTree by Hilton Cheltenham-Cotswolds

“The rooms at the Doubletree are perfectly adequate they have everything you could ask for. The plumbing system could do with a bit of updating. The hot water doesn't come through very hot but it's not cold. I was very pleasantly surprised with the meal in the restaurant at the hotel I had the state player and wild mushrooms on toast. It was well cooked and tasty. I have to say a big thank you to our waitress Belle. I'm not sure how long she has been working in restaurants but she was one of the best waitresses I've ever been served by. She was attentive and could not have been more helpful, I mean it she was brilliant. Thank you Belle , you are a credit to the Doubletree.”

“Perfect! Booked a retreat/spa for the other half's 40th birthday and couldnt fault it. Pool, gym, sauna, bar, breakfast plus we booked in for a spa day and afternoon tea. Staff friendly- 100% recommended”

“Just wanted to share my fantastic experience at the hotel . I've been here twice now, and the staff have been outstandingly friendly and accommodating both times. The spa is a real highlight - never feels overcrowded, and the garden view by the pool is gorgeous. Afternoon tea was absolutely delicious - 10/10! The pool is lovely and warm, and there's plenty of comfy loungers to chill out on. The sauna, jacuzzi, and steam room are all spotless and well-maintained. Oh, and my treatment was super relaxing too . Definitely planning to be back soon! Lisa Marie, Cardiff”

“Queens Deluxe room Positive: The hotel is beautifully designed with warm, comfortable rooms and a spacious bathroom. We enjoyed the great views and the fact that high-quality toiletries and free parking were provided. Most of the staff were friendly and helpful. Negative: Unfortunately, the experience was dampened by a few issues. There is no lift or Smart TV, and the premier restaurant is closed on Sundays. The spa is very basic (2 saunas, 1 timed jacuzzi, and a pool) and doesn't feel worth the extra cost, especially as no slippers are provided (as they are not obligated to have them -said by staff). Most importantly, our check-in experience on Feb 27th (around 14:00) was poor. The receptionist (short black hair) was quite rude and raised her voice when we pointed out that the room didn't match our reservation. We received no information about the facilities. For the price and the Hilton name, we expected much better maintenance and service, even though the stay was "fine" overall.”

“Brilliant hotel and spa. You can get an easy bus into town. Pool and spa area perfect for our needs. Check out at 12 means we weren't rushed to leave. Shout out to Sarah on front desk who was super helpful when we had issues with our room - the service has been exceptional all round.”